Manthan

Shipping Policy – Manthan

At Manthan, we aim to deliver your gemstones, crystals, and Rudrakshas safely and efficiently. Please read the policy below for complete clarity regarding order handling, shipping timelines, and delivery expectations.

Order Processing Time

  • All orders are processed and dispatched within 1–3 business days.

  • Customised jewellery or special-made items may require 4–7 business days before dispatch.

  • Orders are not processed on Sundays or public holidays.

Delivery Timeline

Delivery timelines may vary depending on location:

Domestic (India)

  • Estimated delivery time: 3–7 business days after dispatch.

  • Remote or rural areas may require additional time.

International

  • Estimated delivery time: 10–20 business days, depending on the destination country’s processing speed and customs clearance.

  • Unexpected customs delays may extend delivery timeframes.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.

  • International customers are responsible for:

    • Customs duties

    • VAT

    • Import taxes

    • Any additional charges from the destination country

These are not included in our product or shipping costs.

Tracking Information

  • A tracking ID will be sent via email/SMS once your order is dispatched.

  • Customers are responsible for monitoring their tracking details and coordinating with the courier service if required.

Incorrect Address or Delivery Attempt Failures

Manthan will not be responsible if:

  • The customer provides an incorrect or incomplete address

  • The courier is unable to deliver due to unavailability of recipient

  • The package is returned due to repeated failed delivery attempts

In such cases:

  • Reshipping charges must be borne by the customer.

Lost or Damaged Packages

If a parcel arrives damaged or appears tampered:

We will assist based on courier insurance and internal verification.

International Order Refusal

If an international order is refused or returned due to:

  • Non-payment of customs duties

  • Wrong address

  • Unaccepted delivery

The customer will be responsible for:

  • All customs charges

  • Return shipping fees

  • Any deductions applied by the courier partner

Refunds (if applicable) will be processed only after the returned parcel is received by us.

For any shipping-related assistance

Email: contact@manthancrystals.com

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